Privacy Policy

Troam Privacy Policy

Effective Date: 01 January 2024

Troam (“we,” “our,” or “us”) respects your privacy and is committed to safeguarding your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our eSIM app.

1. Collection of Personal Information

We collect personal information that is necessary to provide you with our services, including:

  • Account Information: When you create an account, we collect your name, email address, phone number, and payment details.
  • eSIM Usage Data: We collect information on your usage of eSIM services, including country selection, data usage, and connection times.
  • Device Information: We collect details about the device you use, such as device model, operating system, and unique device identifiers.
  • Location Data: With your explicit consent, we may collect and use location data to optimize your experience, such as finding local eSIM providers.
  • Log and Analytics Data: We automatically collect log data, including IP addresses, app usage patterns, and other system activities.

2. Use of Personal Information

We use your personal information for the following purposes:

  • Service Delivery: To provide, operate, and maintain our app and related services.
  • Transaction Processing: To process payments and send you confirmations, invoices, and updates regarding your transactions.
  • Customer Support: To respond to your inquiries, provide support, and improve customer service.
  • App Enhancement: To analyze usage patterns and improve the functionality and performance of our app.
  • Compliance: To comply with legal and regulatory obligations under Canadian law.

3. Disclosure of Personal Information

We do not disclose your personal information to third parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist in operating our app, processing payments, or providing customer support. These providers are contractually obligated to protect your information and comply with Canadian privacy laws.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if necessary to protect our rights or property.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

4. Security of Personal Information

We employ industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Under Canadian law, you have the right to:

  • Access Your Information: You may request access to the personal information we hold about you, and request corrections if necessary.
  • Withdraw Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide you with certain services.
  • File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada.

7. Children’s Privacy

Troam is not intended for children under the age of 16. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our app. Continued use of the app after such changes will constitute your acknowledgment of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@troamtravel.com